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Learning Infrastructure Services

Sify offers end-to-end learning infrastructure services that address the challenges faced by enterprises at different stages of a Learning Management System (LMS) implementation lifecycle. Sify’s seasoned team of learning consultants has implemented various LMS platforms such as Saba, LiveWire, SumTotal, GeoLearning, Plateau, and CornerStone.

Sify’s Learning Infrastructure Services includes

Business Consulting
Implementation and Configuration
Customizations, Integration, and Reporting
Help Desk Setup and Training

Business Consulting

Business consulting services is designed to help companies identify a roadmap for selecting, implementing, and aligning the LMS platform for accomplishing organization-wide learning objectives. Sify’s consultants will work with the customer to analyze the existing learning infrastructure and map processes, learners, and courses to identify the right LMS platform. The outcome of this exercise is a detailed document that lists the guidelines to the customer for implementing the LMS.

Implementation and Configuration

Sify has successfully executed several grounds-up LMS implementations as well as upgrades for enterprise customers. In addition, we have experience in consolidating fragmented learning systems into a unified global learning platform for large multinational corporations. Sify’s consultants have expertise in configuring the LMS to meet specific business requirements. Our seasoned team can configure the LMS to address business rules, processes, workflows specific to various business divisions and groups within the enterprise.

Customizations, Integration, and Reporting

Sify has capabilities in customizing the LMS solution to meet specific business needs that are not met by the out-of-the-box functionality. These customizations can range from new front-end workflow modifications to integrations with various enterprise systems. Sify has implemented middleware for LMS applications by developing web services that extend the functionality and capability of the LMS.

Sify has integrated LMS platforms with most enterprise business application systems, such as ERP, HCM, and CRM. We have delivered single sign-on functionality to a large number of users.

Sify’s LMS team can help configure all the out-of-the-box reports or build custom reports to help monitor the usage and effectiveness of the LMS.

Help Desk and Training

Sify’s LMS Help Desk services provide our customers a centralized LMS support infrastructure that guarantees end-user support, promotes LMS usage among the employees, and help meet learning objectives. Help Desk services include L1 and L2 support over phone and email on a 24X7 model for geographically distributed customers. Help Desk services are also available for administration of the LMS leaving clients to concentrate on the training that needs to be imparted across the enterprise. While Help Desk services are currently available only in English, Sify has the capability to provide local language support on a need basis. In addition, Sify can provide end-user training services to customers for imparting knowledge on LMS functionality, navigation, and administration.

Saba LMS Capabilities

Sify’s seasoned team of 50+ Saba engineers has successfully implemented several implementations and upgrades for enterprise customers. Sify can help global enterprises overcome the challenges involved in reducing the total cost of ownership to manage and optimize your Saba learning infrastructure.

Sify’s core Saba services spans:

Grounds-up implementation for Saba 5.2, 5.4, 5.5
Upgrade Saba version from 3.x, 5.2, 5.4 to 5.5
Data migration by using custom developed scripts
Web services integration and customization
Learning portal development by extending Saba functionality
Global help desk support from 8 x 5 up to 24 x 7

Sify has significant experience in overcoming specific challenges and drawbacks involved in implementing, upgrading, or managing the Saba learning infrastructure for our enterprise customers. Sify can take advantage of the Saba expertise gained through several project engagements and is uniquely positioned to help address the following key challenges:

Maintain optimal performance while upgrading your legacy Saba 3.x version into Saba 5.x versions
Ensure Saba upgrades are compliant with back-end reporting software such as Crystal Reports
Create custom solutions in building performance based architecture for large user bases with high concurrency
Manage data migration by using custom scripts and built-in tools to migrate from one database to another
Significant reduction in maintenance costs by leveraging our Saba expertise and competitive pricing models

Sify has made significant investments to gain competitive advantage in the Saba LMS consulting services space, and here are some of the initiatives that make a huge difference to our customers.